I think in this instance, the resources weren't available at the beginning of the pandemic. That's why outsourcing was a reasonable decision. There are times when turning to a vendor makes a lot of sense, but a long-term dependency shouldn't be there.
We concluded that the app was effective, as I mentioned in 2021, but it was not efficient or done with due regard for value for money. The things that were missing were basic elements that traditionally we see in the public service. Many of my recommendations are very obvious recommendations, I would say. It's unlike us to issue such obvious recommendations. The policies exist. The rules exist. The good practices are typically followed. We would have expected to see that happen here, even though it was an emergency.