I want to ensure that I'm correctly understanding. You're talking about, with the conversion, moving from one contractor to the other to make sure that everything was smooth and in place.
The public service health care plan has an administration authority that is responsible for oversight of this contract. They worked very diligently for 18 months before the move from Sun Life to Canada Life. They spent 18 months working to ensure that things would go smoothly. Now, obviously, that was not the case, but there was substantial work that was done beforehand. I want to be clear that this was not just a “let's flip the switch and see what happens”. There was significant work that did go on behind the scenes.