The first piece is that in normal circumstances, you would want those services to be provided by the public service. There are hundreds of thousands of public servants who work very hard and invest their talents and energy every day to make a difference for Canada. You'd want that expertise and those efforts of the public service to be used.
The second thing is if that's not the case and there is no ability to do that. In a complex world, which is becoming more complex every day, there are instances in which it's not possible for the public service to answer all of those needs, or it might be that it's too urgent to do so. There would be too little time to do that, as was the case during COVID-19.
The third piece, I would say, is that when staff augmentation or contracting is needed for Canadians' safety and health to be protected, as was the case with COVID-19, that has to be done following the rules. These rules were very clear during COVID-19. Unfortunately, they were not followed by all public servants.