I think I would have had more oversight. I think that's one of the key issues for us.
We were incredibly busy, though, and we were also understaffed in a number of different areas. I think it's worth just reminding everybody of what the pandemic was like at the start. Immediately, most of our people were sent home. We had to set up home offices, we had to set up new organizational structures and we had to manage the border. A lot of the individual border services officers were really very reluctant to touch paper because the Public Health Agency had said you could catch COVID from touching paper, so the necessity to get a paperless process in place was really important.