This is a long-standing issue that we've seen in many of our procurement practice reviews. The one distinction that I would note specific to McKinsey had to do with the timing of these documentation lapses. Traditionally we saw a lack of documentation across the board, but in this instance, we saw it at sometimes discrete times within a process, such that we would have documentation present for certain steps of the process, and then at a seminal moment there would be a lack of documentation. That's the part that's concerning, and that brings me back to the negative inferences I was talking about.
On April 29th, 2024. See this statement in context.