I'd love to get into the decision-making or the mindset that leads the people who are responsible for procurement to repeatedly choose the same vendors and adjust the process in order to have an outcome that results in their working with the same people over and over again. I'm wondering about the perception of risk. Obviously, there are risks of working with the same underperforming vendor over and over again, which is that you don't get great results. There's also a risk of dealing with new entrants who you might not have relationships with.
On which side of that risk equation do you see the procurement managers leaning more heavily? Are they avoiding risk by favouring underperforming standing contracts versus a more competitive process where you might end up with a wild card that results in a really adverse result?