I accept that. Solution-based is better, but in this case, it's the chain of events. It's offering them this meal and then they say, “No, I can't do gluten.” Then, “Well, we have this other meal for you, so how about this?” It's that communication back and forth that makes it look to the public like things are getting cooked for a specific supplier.
If I go back to the ombudsman's report, he says, very clearly, “Collectively, these observations create a strong perception of favouritism towards McKinsey”. Changing procurement strategies to allow for McKinsey's participation is one of the observations that led to that conclusion.
I don't have your response in front of me right now, but is that one of the conclusions you accepted in your response to the report?