By the way, before I answer that directly, our employees are absolutely amazing. They are the ambassadors of our brand. They are everywhere, every day. We get tremendous positive feedback. Of course, not all of them are perfect, but they are pretty darn close to it, and we really value what they bring to the table. Through COVID, they were amazing. Just to remind everyone, they were on the front lines all through that. They never wavered from their responsibilities out there, and it was amazing to watch.
Service is priority numbers one through 10 for us. It is everything to us. It's in law, it's in our mandate, it's in our blood and it's in our purpose, which is “a stronger Canada—delivered”.
One of our recent investments through which we have tried to control things that are really important to us is a brand new facility we were pleased to open last year in Scarborough. The Albert Jackson Processing Centre, which was named after Canada's first Black letter carrier in the late 1800s, was a huge project led very well, I might say, by Manon Fortin.
That is the hub of our e-commerce model across Canada. It is an amazing facility, and our service numbers have shot up since then. The transition and stabilization have been incredible. Our on-time service performance numbers are the best we have ever seen in our history, and we're going for more. Manon has that as one of her goals for the next year. We are getting to a best-in-class level of service, and it's everything. That's what we're here for not only in urban areas but also, as we are discussing here, in rural and remote areas, where it is even more important to those folks. I grew up in a rural area and I have lived in rural areas, so I know how important the post offices are, and we're all over that.