—and the letter of expectations. Yes, every year there is a letter of expectations that states not only the expectations but also the objectives that we believe Canada Post should be striving for.
Now, we understand that Canada Post is independent and sometimes needs to, as we discussed last time, adjust to situations that are either not predictable or not controllable, such as retirement, deaths and fires, and all of these things that sometimes occur and make it difficult for Canada Post to maintain rural post offices in particular.
However, that's not only the expectation that we are setting for them, but also the....