Thank you for your question, Ms. Vignola.
The results that you cite are definitely quite poor, but it has to be said that they were achieved during the pandemic, when there were major disruptions in service delivery more or less across the government.
Like you, we aren't satisfied with these results. However, we're now seeing a return to normal service delivery levels. We also expect a return to normal results, which should approach the 80% goal. Although things may change, the initial signs we're seeing suggest that there'll be an improvement in March 2025.