Sir, it is my time.
The complaint states as follows: that you approached this IT employee “directly, going around proper protocol for requesting technical support.” You said that some files were lost when you attempted to “move files between” your “laptop and the network drive in preparation for a new computer.”
The complaint states: What Mr. Doan “was telling me or saying...made no sense. I have never heard of a VP or an individual who receives VIP treatment in regards to [an] IT related task...taking it upon themselves to move files or organize information in the way he suggested”.
Also: “The complainant said that Mr. Doan said he was acting on the advice of the CBSA's IT team, but the IT employee expressed skepticism.”
Who on the team gave you that advice? Identify names, please.