Okay. Thank you for those clarifications.
Now, I want to go back to the email. I'm going to draw on an experience I had recently.
Our computers are all Windows. When I was doing an upgrade on my personal computer, all my Outlook files were saved in an Outlook folder and that was backed up. When I got my new computer, those files were transferred, and then I brought up Outlook and it came up.
Now, as it relates to my work computer, I did not touch it. Basically, someone from IT came, took my computer and they went and did the reimaging. We got a new computer back. They came back to the office. They spent about 30 minutes with me. They made sure everything was up and they validated it. I didn't have access to any of my files to be able to do a transfer, similar to the experience I had when I brought my personal computer up.
I understand the fact you're IT savvy. Why wouldn't you go to IT and tell them, “Hey, look, here's my computer. The battery is dead. Can you get me a new computer? Please take care of it”?
I wouldn't assume a CIO of a department would have time to go and do all of that on their own.
Can you clarify that, please?