The tools available to the public service for record-keeping repositories have evolved absolutely over time. They've gotten better. Tools around collaboration for things like Office 365 and the cloud have improved.
The processes themselves have been modernized through directives, like the directive on service and digital from the Treasury Board. They evolve, perhaps not at the speed that we need them to, but they have evolved. I believe your question was over 20 years.... They have evolved and changed over 20 years.