Moving on to another topic, I'm wondering about the processes. My understanding of this conversation is that essentially you had people working under you at CBSA who were responsible for us all sorts of things, but you couldn't really track what they were all doing because there were so many of them, and they were doing so many different things.
For a supervisor, there must be processes and protocols through which you exercise accountability for the work of the people working under you. What processes and accountability systems were in place and did you follow in order to ensure that the people working for you weren't breaching protocols and rules and all of these sorts of things that we've been talking about?