I don't think you have to look very far before you find examples of overly complicated language that would be difficult for people to understand in most government forms and processes. That would be one that is high on the list there.
One of the interesting things they did in Nova Scotia with that doctor's example that I looked at was a lot of shadowing. They did a lot of really getting down and understanding what the world of the people they regulate looks like. Sick notes were one example. They found another one, which was a form that doctors have to fill in so that patients can qualify for income assistance. This was another incredibly complicated form. Again, thousands and thousands of hours have been saved, and life has been made better for the doctors and also for those patients who are trying to get access to government programs.
I don't think you're going to have to look very far. One of the challenges is that there are just so many examples. They're not all earth-shaking examples, but if you add them up, they add up to a lot of frustration and wasted time for Canadians. I just think there's huge opportunity here, and it's one of the reasons that the external advisory committee on regulatory competitiveness really recommends that the regulators stay close to those they regulate and that they understand what the consequences are of these rules: How are they working? Is there unneeded burden that could be reduced in order to free up time, increase our productivity and make things more affordable for Canadians—all the good things that we want?