I can recall as a city councillor the number of roughly $30 million a year that went unclaimed in rightful entitlements just in the city of Hamilton across all levels of government, yet as you have noted, in a simplified system...particularly I think about seniors, people with fixed incomes, and the way in which our system creates artificial barriers for them to be able to get what's rightfully theirs.
In your reporting and in your study, did you consider the impacts of their not having these benefits? I think about chronic housing issues. I think about health care. I think about the constant refrain we talk about with food banks.
What was the cost of their not getting this or, put another way, how would this make a meaningful difference for them?