Right, and we all know what the Auditor General had to say about the whole situation. It was a clear picture of mismanagement around the app. She's guessing at the cost of the app, which we believe to be just shy of $60 million; it could be much higher, but we don't have the proper documentation. The departments were so rushed and hurried to put together the app that they did not retain proper documentation.
To you, professor, and to you, Mr. Boots, that brought to mind the challenges of improper documentation that you found in your 2022 research paper.
The first question I will put to you is based on the Policy Options piece, in which you wrote:
What should be done in response to the findings? A classic response from Ottawa to this kind of report would be to add more rules, more oversight mechanisms, and more internal processes to prevent more scandals. But following this age-old pattern will all but ensure that failures like ArriveCAN and its IT scandal predecessor Phoenix continue.
Can you elaborate on that for me, please?