Thank you, Mr. Chair.
I was talking earlier about the difference between a cruise ship and a rowboat. These days, people seem a bit afraid of the words “accountability” and “reporting”. It seems to be part of the current climate. It isn't just the government. It's everyone. Human beings, in general, don't take kindly to a slap on the wrist. They don't like recrimination and criticism. However, regardless, it's necessary. It doesn't mean that the person held to account will lose their job if they make a mistake. The important thing is to learn and improve.
When the procedures are too simple, they don't cover every angle. When they're too complicated, you get lost. How can you find the right balance, without forcing public servants to keep a checklist? That wouldn't be a bad idea. However, it could be complicated.
How can you strike a balance between keeping things too simple and making things too complicated, in order to achieve efficiency?