Actually, I'd go even further than your comment.
I regularly receive responses from officials who know that it's the right thing to do and that I'm right, but that their internal regulations, in the federal government and at the Crown corporation, don't allow them to do it. Then I ask them what we can do, and what I can do, since everyone has understood that it's the obvious thing to do. So I call my MP, who tells me that he understands my story but that a Crown corporation is involved and there's nothing he can do. Then I try calling the Crown corporation, which tells me that, since it's a Crown corporation, it can't speak to people. I ask whether there's an Ombud or if someone in the federal government can give me an answer, but the answer is no. So I look for another way around this. I try to present the file differently; I try to ask my architects to do an eighth iteration in an attempt to make the project fit within a compliance grid so the whole thing ultimately works. We waste one, two or three years, and people have nowhere to live in the meantime.