Yes, I can start, and my colleagues can beef it up.
It went from lack of documentation, which we've already mentioned, to the way the evaluation risk of each recipient is done at the beginning. We also have mandatory documents that need to be filled out properly, and we realized that some were not necessarily filled out entirely, and that needed to be added to the file. It's all those observations that we realized had created some inconsistency across the board.
Mr. Tremblay just answered with some of the observations we have, like the training that comes with it. It's like people are trying to do their job at the same time as they manage grants and contributions, because sometimes they have other roles to play. It then brings that inconsistency across the board in making sure that all documents are filled properly.