Thank you very much, Mr. Chair.
Well, today, Mr. Chair, we had more bad news for Justin Trudeau but great news for Canadian taxpayers. The Auditor General of Canada, Ms. Karen Hogan, has made the decision to adhere to the September 17 vote of the House of Commons, which unanimously adopted a motion to concur in the 13th report of the Standing Committee on Government Operations and Estimates—this very committee—to request that she complete an entire performance audit, on a priority basis, of all payments to GC Strategies.
It's fantastic that someone listens to the adopted motions of the House of Commons. This is very good news today, given all the work we have done here at the government operations committee to unearth and continue to dive into the arrive scam scandal. That's the good news, Mr. Chair.
The bad news, Mr. Chair, is that we have received another communication from the president of Canada Border Services Agency, Erin O'Gorman, in which she states that the committee had requested that the clerk contact Canada Border Services Agency to ask whether there are intact backup copies of Minh Doan's emails—yes, Minh Doan, that name again—when he was an employee of the agency. That is part of the study of the ArriveCAN application. The committee ordered the production of all text messages between Cameron MacDonald and Minh Doan from 2018 to the present.
Canadians will be shocked with the response that we received, as I'm sure all committee members were, when they read this communication. It stated:
With respect to backup copies of Minh Doan's emails: Mr. Doan's email account was deleted following his departure from the CBSA in accordance with Treasury Board Secretariat's Directive on Service and Digital, which outlines how Government of Canada organizations manage service delivery, information and data information technology and cybersecurity.
With respect to the text messages between Minh Doan and Cameron MacDonald: The CBSA does not have access to the requested text messages. I would draw your attention to a recent decision by the Information Commissioner in which she references the TBS Information Management Protocol—Instant Messaging Using a Mobile Device, which states: “...Instant messages that do not have business value are deemed to be transitory, and should be deleted as soon as possible”.
That's very interesting, because Minh Doan, in his own arrive scam testimony, stated:
I needed to change my laptop because the battery on my current one was failing. When transferring files from my old computer to my new one, files were corrupted and the emails were lost. I personally reported this to my team to attempt a recovery of the emails. I believe CBSA still has these laptops and files in its possession.
Hmm. Apparently they do not.
He continued:
Everyone knows emails do not reside solely on a particular computer or laptop. They are delivered through servers where they are usually backed up. In the case of CBSA, the servers in question are under control of another department—Shared Services Canada. More importantly, all recipients, senders and people on cc would still have copies of their emails from me and could have produced them as required. Neither I nor anyone else can delete other individuals' copies of emails. The loss of emails from my laptop would not result in them no longer existing anywhere else.
This is problematic for two reasons. The first reason is, are Canadians to believe that you can conduct shady business action which may not be favourable to the government—in this case, favourable to the people of Canada—leave your job, and just have none of your poor previous actions follow you? That's what this letter from Ms. O'Gorman says, that you can do wrongdoing in your position as a public servant, in Canada, and leave your position, and the trail behind you is deleted of what you did. This isn't right, and this has to change.
The second thing that's very concerning regarding this letter from Ms. O'Gorman, and Minh Doan's statement, is that there is an inconsistency with what this letter says and the testimony given by Minh Doan. Minh Doan, I will remind you and Canadians, was the CIO of the Canada Border Services Agency. How would the CIO not know the practices with regard to the management of technological information?
Something is rotten in Denmark, Mr. Chair. It's very concerning.
Now, you may want to go to the Information Commissioner. She has indicated that this is under the realm of the Treasury Board.
The Integrity Commissioner certainly needs to be brought in again. Unfortunately, Mr. Chair, the Integrity Commissioner is also suffering as a result of being overwhelmed. In an October 7 article, she states that she is “so overwhelmed with tips about wrongdoing, from mismanagement to violations of departmental codes of conduct, that [her budget] needs to double...just to keep up.” The article also says, “She said it's already causing two- to three-year delays in analyzing new cases.” It goes on to say that she says, “If we don't get to the investigations, we can't get to the conclusions and we can't make recommendations.”
She then goes on to say in the article—and this part, Mr. Chair, is relevant to the letter from Madam O'Gorman—“We may get to the point where...evidence may no longer be available. People may move on, we may not be able to find them.” Hmm. This sounds very familiar, Mr. Chair. “People's memories fade”—so conveniently they fade, Mr. Chair—“and so it will impact the outcome”—as we are seeing here.
However, unfortunately, Mr. Chair, she is not the only one who is impacted, perhaps intentionally, by underfunding by this government. The procurement ombud has also indicated that he is severely underfunded, which I believe is having an impact on the review of contracting with this government and the ability to make recommendations to move on.
In a December 13, 2023, article, the procurement ombud indicated that “Every year—except last year—we've seen a steady increase in cases.” So, that's two years ago. He continued, “Without the appropriate resources we're not able to do our jobs as effectively as we should.” Oh, that's interesting. He also states, “There is inflation.” No kidding. “We're just not able to do what is necessary moving forward [with] our existing budget.”
Later in the article, he says, “We've put forward a financial ask for new permanent funding that would allow us to be much more proactive in our approach.” That's a good idea. “Being reactive isn't actually a solution to the problem. We want to provide solutions to problems before they escalate. We need an increase to our permanent funding for that.”
Further on, he says, “The lack of transparency and trust means that bidders just aren't participating in the competitive process.” He goes on, “The first thing...is to provide more accurate and complete proactive information about contracts.”
Finally, it goes back to our initial concerns, which, thank goodness, the Auditor General has started to dig into today. The procurement ombud is quoted in the article, saying, “Transparency matters” because “the taxpayers have a right to know”—you, the Canadian, have a right to know—“how their tax dollars are being spent, and if the goods being acquired are actually being delivered.”
Mr. Chair, there's overwhelming evidence—