What it really means is that when you're trying to support decision-making and when you're trying to know what is happening, it's really good to have a system that you can get information from and not seven different systems. You really would like to have those systems linked to the financial system so that you can easily generate reports, rather than having to look at shared drives, such the Ecolab site, which is an Internet site, or different PIMS, which is one of the systems they use, or GCIMS, the other system they use.
We would really like to have a better system to hold this information, and also better practices at the working level for how people store their information.
As we mentioned in the report, there were 14 files that were not found, but then at the end of the day, they were provided to the audit team after the audit was done. We've seen this in other audits as well.