Thank you again for a very thorough question on how we're delivering services to Canadians and making sure that the quality of those services is up to par.
I will ask Karen to go into details.
Before she does, I just want to mention to all members around the table that as much as our government is putting a lot of effort into making sure that we digitalize our services, we are working with provinces, territories, municipalities and the private sector to get the best practices because we all have to work together.
One difficult situation that we have all across Canada is we need more capacity in IT knowledge and human resources. I know that by working together we'll be able to tackle the fact that we need to go faster. But we have to do that in a good, quality manner.
Maybe Karen can add how we're doing that.