Hon. Anita Anand at the Government Operations and Estimates Committee

On December 3rd, 2024. See this statement in context.

December 3rd, 2024 / 11:20 a.m.

President of the Treasury Board

Thank you for the question.

The decision to have a contract with MSH is up to Canada Life. We have seen progress with this subcontractor. For example, call wait times in November 2024 for MSH were less than four minutes, and claims turnaround times in November 2024 for MSH were four days for full coverage and eight days for emergency travel.

We will have a lot of work to do in the future. However, we found that Canada Life's subcontractor, MSH, had made progress.

See context to find out what was said next.