I'll explain the conflict of interest first.
If you have an outside body retained to do reviews of procurement files, ultimately they are looking at commercially confidential information provided by suppliers. Suppliers, when they participate in the process, may have signed on to an audit right. However, there isn't necessarily an understanding that those audit rights would extend to third parties, specifically within our office. Therefore, that creates a conflict of interest.
From a timing perspective, these systemic reviews are long-term reviews. They take one year to complete. I think the nightmare scenario for us is to have resources that are temporary in nature complete a third or half of the work, and then ultimately be pulled elsewhere by a full-time opportunity. Then we have to replace someone midway through a long-term process.
It's not as lengthy on reviews of complaints. On reviews of complaints, it's 120 working days. Nonetheless, these are long-term projects, and it is a real risk to lose resources.
If I may, I'll just highlight that two years ago, we lost eight resources within one fiscal year. That may not seem significant, but these were eight full-time employees. When you have 23, losing eight is very significant. It really strained our office and, I would suggest, harmed us in future years to be able to deliver successfully.