I really appreciate your acknowledging the important role that the workers played, especially through the pandemic.
The pandemic experience is really a mix of challenges and successes for Canada Post. For instance, there was the impact on parcel volume and the extent to which households appreciated their reliance on the service, which may be tied into the fact that Canada Post returned to higher rankings in the Gustavson Brand Trust Index.
Can you speak about some of your successes and adaptations?