Again, Mr. Chair, the implementation of our systems is very complex. It's a multi-year process to do that, and we do now have the systems in place.
Another dimension is that collecting the information on the identity of business owners requires a careful analysis of privacy considerations, ensuring that we're safeguarding the collection of that important private personal information within our systems. We had to do the necessary work to make sure we were collecting that information in a secure fashion that was respectful of legislation such as the Privacy Act, and that has taken time.
I would also like to note that over the course of that period, we were also very taxed as an organization in responding to the COVID-19 pandemic.