It was critical. We had the experience at the beginning of the pandemic with paper and individuals having to communicate to border service officers the information that was being sought by the Public Health Agency. That was being inputted manually—I'm referring to the land border—by border service officers. What were approximately one-minute interactions before the pandemic became about seven-minute interactions, before ArriveCAN became mandatory and people were able to send their information ahead. What happened is that they would send their information ahead, and it would be validated by ArriveCAN with its interaction with other systems. The border service officer would see a green check mark.
It didn't go back down to one minute, but it became approximately a two-minute interaction. So when we're comparing it, it's not really prepandemic versus pandemic; it's the paper time during the pandemic versus the ArriveCAN time during the pandemic. Because those lanes are shared between commercial and travellers, holding them up had a significant implication beyond just travellers having to wait, but to back up the trucks that were crossing as well.