Thank you.
First, I want to start by thanking you for attending and for your important work as Canada navigated the pandemic. It's greatly appreciated.
The point is to get to transparency here so that processes can be improved.
I'll start with Ms. O'Gorman. Perhaps you can help me. We heard at an earlier meeting with the national president of the Customs and Immigration Union that frontline officers were never consulted on the development of the app or any of its more than 70 updates. We also heard that because of the app, officers had to act as de facto “IT consultants”. This added to the strain of officers who were already experiencing understaffing due to previous cuts from previous governments.
Can you explain why officers working on the front line weren't consulted at any stage?