Initially, we did our file reviews in person. We would physically go to the offices to do file inspection in person. Obviously, with the COVID dynamic, that has changed. We've transitioned to doing exclusively online or e-file reviews. While we appreciate that there are departments that have both e-files and paper files, many departments have successfully migrated to e-files. Rather than put a halt to our reviews, we took that into consideration.
One thing you'll likely hear me say many times today is that we report the facts. We identified the number of cases where we saw missing files, but we also noted the fact that it was during the pandemic and that this could respond to some or many of the missing files or documents in those files.