Ms. Warner, I want to thank you, your team and obviously all of the members you represent for the important work you do, especially for the incredible, heroic sacrifice during COVID. I can't say enough about it.
I'm going to stay on the thread about call centres.
Can you share your thoughts on contracting out call centre operations and the impact of that on the quality of service that Canadians receive? How does that impact the service to Canadians?