Thank you, Mr. Chair.
Thank you so much, Ms. Warner, for being here with us today.
I very much appreciate the brief you submitted ahead of time. As a Carleton University graduate myself, I really appreciated your comments.
I had an opportunity this summer to visit a number of Service Canada offices and meet with a number of Service Canada staff. I have to tell you that they are outstanding people, and we are very fortunate to have them here. They are incredibly dedicated. They're professional, and they're incredibly knowledgeable as well. They definitely have a mission mindset in wanting to help out Canadians in their communities from coast to coast to coast.
I just wanted to put that on record before we get into some of the questions.
First and foremost, what benefits or advantages are there to bringing services such as 1-800-O-Canada in-house, as you see it?