Thank you, Mr. Chair.
Welcome, Ms. Warner. It's been a very informative hour.
I have to begin with a shout-out to IRCC and Service Canada workers, on whom my constituency office in St. John's East leans. They're absolutely phenomenal.
I have two perspectives as someone who worked on the front line during COVID. I absolutely understand both the challenge of trying to access services and the quick move away from any type of in-person support. Certainly, as an MP, I know of the ongoing challenges from the disruption of COVID and know of the labour realities, with the significant hiring during the summer and the flow of work. It really is to be commended, so thank you for that.
The question I'd like to start with is about unexpected times and COVID. I don't know whether we're post-COVID, but given our new reality, is there a role for outsourcing in times of extreme work fluctuations, which I believe we've seen over the last three years?