It's completely absurd, especially since 1‑800‑O‑Canada is celebrating its 40th anniversary, yet it delivers no services. How have we not assessed the services delivered by 1‑800‑O‑Canada, which can't provide any answers to Quebeckers and Canadians? How do we ensure that these services provided with taxpayers' money are adequate? From what I've heard here, no one has assessed the quality of its services for 40 years. It seems the measures have done nothing. Am I right?
I'm going to keep talking about the website uncoverthecost.ca. As was just mentioned, the government outsourced the 1‑800‑O‑Canada call centre jobs to the United States. You said you were concerned about security clearances and the highly personal information that's given to employees at the call centre.
Except for those living in certain areas, Americans are not known to have an adequate level of French. What kind of service are francophones getting, then? I'm not just talking about francophones in Quebec, there are also others in Ontario, New Brunswick, Alberta and, increasingly, Vancouver, among other places. Over the past four years, have the services provided to francophones been of a lesser quality than what anglophones receive?