Ms. Warner, thank you very much for being here today.
My colleagues and I are not convinced that the work is being done in the best way possible in terms of value for money and service delivery for Canadians. You mentioned that as a Canadian you're very troubled by that, and we are as well.
I think my questions here today build on your opening statement.
According to a March 2022 briefing binder for the President of the Treasury Board, outsourcing costs increased from $6.2 billion in fiscal year 2005-06 to $11.8 billion—so almost double—in fiscal year 2020-21, and the federal government added 19,151 jobs in the fiscal year ending March 31, 2021, and another 16,356 positions in fiscal year 2021-22. The government also employs the greatest number of public servants in Canadian history.
In addition to the shadow services that you're referring to, it seems as though the current public service is struggling to meet the demands of value for money and, more importantly, service delivery for Canadians. I just want to build on your opening statement. Despite the massive increase we're seeing not only in outsourcing but also in employees for the federal service, we're not seeing the desired outcome, so I have a few questions about that for you.
In your opinion, what types of projects is the federal government outsourcing that could be done by the public service in-house? You used the example that is closest to you, 1-800-O-Canada. Could you expand on that, please?