Thank you.
I think Canadians would be okay with some of these issues if the service standards were being met within the service standards that the governments have publicly said they would hold themselves accountable to, but since we've seen operational challenges across many departments, I think this is now forcing parliamentarians to start asking what the productivity metrics are that we ought to be asking the public service to hold themselves to. That's in addition to the Treasury Board now publicly declaring that the new hybrid working environment is here to stay. That's a discussion they're having, obviously, with their employees.
If this is the new way of working, I'm hearing from you that it would be a good idea to start focusing on the output of some of these departments to ensure that we're within the service standard. Is that fair? Should we be asking more questions about productivity? Should we be studying that? Is that something your office would look at, or is that something we should ask another officer?