I'll do my best to answer in French.
First of all, I would say that it's because of the advancement of other countries in relation to Canada. Many other countries have made progress, such as England and Ukraine, for example. The notes I provided contain a lot of information on the subject. There are also some rather surprising research results.
There are also problems in Canada related to provincial jurisdictions. Since most identification is done through the health insurance plan or driver's licences, it's difficult to have a single federal identification system. It's incredible.
We trust Google, Twitter, Facebook or LinkedIn to log in, but that's not possible with our country. In fact, the government is the only one that owes us something and that has a legal process. I can't talk to Mark Zuckerberg and tell him that he gave me login information and that he shouldn't have done that.
We really need to come to the conclusion that the world is in the digital age and our country is in the digital age. Our services have to be digital first. That doesn't mean we're going to leave behind people who don't embrace the digital environment, but digital systems are more efficient. More research can be done on a digital platform. The login information is there, and it's easier to go and see what happened in a session than in a conversation between two humans.
I think there are a lot of reasons to invest in this, but some government employees don't want their department to be forced to keep up with the technology and expense associated with a common application.
It's time for Canada to speed up the process and resume its place.