I really appreciate that you talked about some of the past mistakes, such as the Phoenix pay system, which was supposed to save over $80 million a year and has cost us over $2 billion.
This was started by the Conservatives, who also cut Veterans Affairs, a third of Veterans Affairs, and meant to use technology to speed up disability applications. The Auditor General made very clear that there was a direct relationship—the job cuts to service delivery and the application wait times—which ended up leading to lapsed spending, money that should have gone to veterans.
Tell me about the morale of the public service when people can't get paid because of outsourcing, when people who have put their lives on the line are not getting the benefits because it has been outsourced or there are service cuts to serve the people who fight for our democracy.