One thing is that we have to fix the Phoenix pay system. It's still a boondoggle, in my mind.
We need to be able to pay fair wages. We're not looking for abundance and to be the best paid, but we need to have fair compensation.
We need to have recognition that it should be the government's goal to rely on hiring good public service professionals to do these jobs on behalf of Canadians. The reliance should not be on going outside all the time because it just creates a vicious circle.