Perfect: Thank you for that.
Therefore there is a need, a justifiable need, to bring in external resources. I'm talking more broadly than McKinsey or other consulting firms. There is a need, and there is a reasonable why.
Let's talk about the data and the fact that the privacy of the data is protected.
During the time when the benchmarking exercise was done for your department, were you at any time aware of whether the specific data being benchmarked was specific to a given client, or was it a pool of data that had been normalized or anonymized and therefore was a pool of data that was used without any reference to a specific client?