Thank you for the question.
The purpose of the strategic exercise was not to address any particular weaknesses in the organization. As we had always been there to serve Canadian SMEs for the past 78 years, and as we were just coming out of a pandemic and the working environment had completely changed, we wanted our development bank to be extremely efficient. And we still want to be. I place an emphasis on the word "development", which is part of our name, the Business Development Bank of Canada.
We wanted to look into the future and ask what might have happened in the SME sector as a result of the pandemic, and we wanted to determine what we could do differently or what more we could do for SMEs. The first task, which proved highly useful, was to understand the BDC's part of the market.
Our mandate is to work in tandem with private sector financial institutions. Our role is definitely complementary and we have to understand our part of the market. Not only do we have to quantify it, but also qualify it…