Absolutely. As I mentioned earlier, we have a decentralized model, and there is different accountabilities.
The business owners, the owners of the contracts, have the accountability to manage the contracts, to make sure that the services they are receiving are actually in line with and of the quality that is outlined in the contracts. For example, before any payment could go out, the responsible manager for the contract needs to validate that information, and the financial officers releasing the money in those departments have controls in place to ensure that what we call “section 34” being done by the manager is actually being done with due diligence.
There are processes to validate that. If there are performance issues, they need to be documented. We have processes to deal with that, because we run into situations where there will be performance issues with some vendors. There are also processes that are utilized to address these performance issues.