Thank you very much.
We definitely did pay attention to what the ombudperson's report said specifically around the restrictive nature of the bid. We took a look at it. It was in fact true that the department did ask, as one of the selection criteria, that the bidder have experience with client service and digital transformation, so we were quite specific about that.
That said, the department did take a look at the August 21 report from the procurement office. We looked at where the ombudsman indicated the department had done good work in terms of detailing the requirements, but also at the three main recommendations that we've taken into account, agree with and are building into departmental practice.