I really appreciate that answer.
This is important to my community. I can tell you that Windsor is home to Canada's largest independently owned customs agent, Farrow. They have over 100 years of experience. They employ over 700 people. They are an incredibly important part of our community, so what you're talking about here, the modernization of these systems, is critical.
Why does it make sense to bring in an objective external evaluator to take a look at whether your systems are working the way they should and that you're hitting that sweet spot, as you say?