Thank you, Mr. Chair.
Welcome, Minister, and your two colleagues.
I would like to begin with you, Ms. O'Gorman. It's about something that you referenced in an earlier round of questions, which is the transformation of business process. I assume a tremendous amount of work is involved in digitalizing the department. Could you speak to this work, particularly the timeline of the work? Then could you relate it to the circumstances that, in that time, led to outsourcing? If not, what would lead to outsourcing? I'm really interested in a deeper dive into what the transformational business process looks like.