For project number two and project number three, it looks like we're really dealing with some sort of knowledge gap when it comes to benchmarking and being able to figure out best practices across the board when it comes to customer experience and all of those things. Did that knowledge exist in-house, or are you trying to get the sense from across the world and from our partners? That data might not have been readily available in-house.
On March 6th, 2023. See this statement in context.