Yes, that external expert was McKinsey.
In fact, we had support from experts in terms of how to organize consultations. There was also an area where members from diverse groups or marginalized groups were coming in via McKinsey to consult on our culture. The aim of these consultations was to address the question of what problem we were trying to solve.
I absolutely agree that the external reviews and recommendations are key to the work that we are doing, but they are not going to the source of the issue, which is understanding culture and understanding what informs our culture so that we can craft a strategy that will address the various pillars that inform our culture. Leadership, identity, service before self and teamwork are the four pillars we have crafted our strategy on.