Thank you.
I think we've all been incredibly concerned with what may be perceived or may be true about the lack of capacity building within the public service, as well as, perhaps, the ownership of the developed product when you procure the services of an external consultant. I also want to quote something from your article, where you state, “Nor is it true that private firms always do good work—as we saw with the Phoenix pay system and with some apps, such as ArriveCAN”.
I think one of the concerns that has been raised during this study is the lack of transparency and accountability that can arise when you are procuring the services of external consultants and those external consultants then subcontract. We don't have eyes on those contracts and are told we can't have access to that information. Can you comment on that, please?