No, the public can't know about it. It's hidden, completely hidden. When someone talks about it, what they say is discredited, because it's too big. We tell ourselves that it's not possible for this to happen in a machine, in a developed country like ours. Yet, it is, indeed, possible.
That's why I say that every complaint deserves an investigation so that decisions can be made afterwards. It's important to see what's going on. When a public servant steps out of their comfort zone to come to you for help, take the time to activate the process. You have the power to initiate a complaint process so that we can look for, prove and find the evidence to remedy the situation.