I think they could, especially if the training is targeted to areas that are most in need, when it comes to the provision of policy advice and government services. For example, if one thinks about training for the persons who work in call centres to better handle customer queries, that can only improve and enhance the customer experience, citizen experience or taxpayer experience. If it's well targeted and addresses needs that are documented, it could certainly help improve the quality of services, be it services to Canadians or services to ministers or parliamentarians.
On May 8th, 2023. See this statement in context.